Terms & Conditions
Welcome to Babysitters on Demand. By submitting a request or booking a babysitter, carer, or nanny with us, you agree to the following terms and conditions. For any inquiries or further clarification, please contact us at info@babysittersondemand.com.au.
- Contractual Agreement
1.1. Legal Agreement: These Terms and Conditions form a legally binding agreement between you (the “Client”) and Babysitters on Demand (“we,” “us,” or “our”), operated by Lia Ursich, ABN: 95 415 300 967, trading as “Babysitters on Demand.”
1.2. Contact: Reach us via email at info@babysittersondemand.com.au for any queries.
1.3. Acceptance: By completing a booking request form or confirming a service via email, you acknowledge and agree to these Terms and Conditions.
1.4. Definitions:
– “Client”: The individual or family using our services.
– “Babysitter/Carer/Nanny”: Individuals introduced to the Client by us.
– “Terms and Conditions”: The rules governing the provision of our services.
1.5. Agreement: The signing of the intake form, you confirm your agreement to these Terms.
1.6. Non-Acceptance: If you disagree with any part of these terms, please refrain from using our services.
- Client Obligations
2.1. Confidentiality: All communications are confidential. Disclosure to third parties is prohibited unless legally required.
2.2. Booking Protocol: Book directly through Babysitters on Demand.
2.3. Prohibition on Direct Bookings: Direct bookings with our staff are forbidden, and violations may result in charges.
2.4. Minimum Booking: A minimum of 3 hours per booking, payable in full. For all casual booking. For all other bookings (before and after school care, Nanny, regular carer the minimum booking is 2 hours)
2.5. Payment Method: No cash payments to babysitters. All payments must be processed through our service provider.
2.6. Upfront Fees: All fees are payable in advance to confirm bookings.
2.7. Payment Options: Payments are accepted via direct deposit or through our secure online payment system.
2.8. Safe Environment: Provide a safe, hygienic environment for our staff. For live-in roles, appropriate accommodation and insurance are required.
2.9. Feedback Mechanism: Accumulation of negative feedback may lead to service termination.
2.10. Notification of Extension: Inform us immediately of any extension of services to adjust fees accordingly.
2.11. Disclosure of Third-Party Introductions: Failure to disclose third-party introductions may lead to full charges.
2.12. Exclusive Bookings: Our staff are prohibited from making exclusive bookings outside of our service provider.
- Pricing and Payments
3.1. Currency: All transactions are in Australian Dollars.
3.2. Upfront Payment Requirement: All fees, including sourcing and admin fees, must be paid upfront to Babysitters on Demand to secure your booking.
3.3. Booking Fee: Non-refundable booking fees apply.
3.4. Refunds: Specific booking fees are refundable under certain conditions with a deduction. Before and after school care, one of babysitting, regular babysitting, and nanny roles incur a booking fee, A 15% Refund will be applied if your placement has not been successful.
3.5. Custom Quotes: Services are priced based on individual requirements.
3.6. Confirmation: Written confirmation is required to secure services.
- Cancellation Policy
4.1. Cancellation Fees: Fees apply based on the timing of cancellation. Cancellation within 8 hours of the start time incurs a fee equivalent to 3 hours of the sitter’s time and the booking fee. Cancellation with more than 8 hours’ notice incurs the same fee. Cancellation with 24 hours’ notice results in a full refund, less the booking fee.
4.2. Employee Cancellation: Efforts will be made to find replacements, but are not guaranteed.
4.3. Holiday Coverage: Replacement attempts will be made during employee holidays.
4.4. Termination Rights: Immediate termination of services if our staff face mistreatment or unsafe conditions.
- Guarantee
5.1. Service Guarantee: While we endeavor to meet your request, we cannot always guarantee the availability of a babysitter, carer, or nanny.
5.2. Replacement: We strive to provide the same babysitter, carer, or nanny unless circumstances such as illness or leave require a suitable replacement. - Liability
6.1. Background Checks: We conduct thorough background checks, including first aid certification, police clearance, and checks for working with children.
6.2. Limitation of Liability: We disclaim liability for losses not caused by our breach or negligence. You indemnify us against claims exceeding our service terms.
- Privacy
7.1. Data Handling: We comply with the Australian Privacy Act 1988, ensuring the protection of personal information.
7.2. Security Measures: We take precautions to secure your data.
- Dispute Resolution
8.1. Mediation First: We aim to resolve disputes through mediation. Please contact us at info@babysittersondemand.com.au with full details.
- Jurisdiction
9.1. Governing Law: These terms are governed by the laws of Western Australia.
9.2. Jurisdiction Consent: Users agree to the jurisdiction of courts in Western Australia for disputes.
Babysitters on Demand reserves the right to change these Terms and Conditions at any time.