Privacy Policy

Privacy Policy

At Babysitters on Demand, we value providing quality services to you. This policy outlines how we manage your Personal Information.

We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). The NPPs govern the way we collect, use, disclose, store, secure, and dispose of your Personal Information.

What is Personal Information and why do we collect it?

Personal Information refers to information or an opinion that identifies an individual. We collect names, addresses, email addresses, phone and facsimile numbers, and other Personal Information through interviews, correspondence, telephone and text, email, our website www.babysittersondemand.com.au, media and publications, cookies, and third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will explain why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

We use sensitive information only for the primary purpose for which it was obtained, for a secondary purpose directly related to the primary purpose, with your consent, or where required or authorised by law.

Third Parties

We collect your Personal Information only from you where reasonable and practicable. However, in some circumstances, we may receive information from third parties. In such cases, we will take reasonable steps to ensure that you are aware of the information provided to us by the third party.

Disclosure of Personal Information

We may disclose your Personal Information in various circumstances, including:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

We store your Personal Information in a manner that reasonably protects it from misuse, loss, unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most of the Personal Information is or will be stored in client files, which we will keep for a minimum of 7 years.

Access to your Personal Information

You may access, update, and/or correct the Personal Information we hold about you, subject to certain exceptions. Please contact us in writing to request access to your Personal Information.

We will not charge any fee for your access request, but we may charge an administrative fee for providing a copy of your Personal Information.

To protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

We aim to keep your Personal Information accurate, complete, and up-to-date. If you find that the information we have is not up to date or inaccurate, please inform us as soon as possible, so we can update our records and provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at info@babysittersondemand.com.au.

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