Terms and Conditions

Terms and Conditions

Effective Date: 1 January 2023

When you submit a request or book a babysitter, carer, or nanny with Babysitters on Demand, you agree to the following terms and conditions. If you have any questions or require further clarification regarding our Terms and Conditions, please contact us at info@babysittersondemand.com.au.

1. Contract

1.1. Agreement: These Terms and Conditions constitute a legally binding agreement between you (referred to as the “Client”) and Babysitters on Demand (referred to as “we,” “us,” or “our”), operated by Lia Ursich, ABN: 95 415 300 967, trading as “Babysitters on Demand.”
1.2. Contact Information: You can contact us via email at info@babysittersondemand.com.au.
1.3. Acceptance: By completing a booking request form or confirming a babysitter, carer, or nanny via email, you instantly accept and agree to abide by these Terms and Conditions.
1.4. Definitions:
1.4.1. “Client” refers to the person or family using Babysitters on Demand services.
1.4.2. “Babysitter,” “Carer,” or “Nanny” refers to any individual introduced to the Client by Babysitters on Demand.
1.4.3. “Terms and Conditions” are the terms under which Babysitters on Demand offers access to its services and the use of its agency.
1.5. Agreement to Terms: By booking a babysitter, carer, or nanny through us, you confirm your agreement to abide by these Terms and Conditions.
1.6. Refusal to Agree: If you do not agree to these Terms and Conditions, please refrain from using Babysitters on Demand services.

2. Client Obligations
2.1. Confidentiality: All correspondence, communication (verbal, written, or via email) is confidential, and the Client agrees not to disclose it to third parties.
2.2. Booking Procedure: All babysitting, carer, or nanny bookings must be made directly between you (the Client) and Babysitters on Demand (the agency).
2.3. Direct Bookings: The Client agrees not to make bookings directly with the babysitter, carer, or nanny. Violating this obligation obliges the babysitter, carer, or nanny to inform the agency, and relevant fees will be charged to the Client.
2.4. Minimum Booking: The Client agrees to a minimum booking of 3 hours, payable in full.
2.5. Payment Method: The Client agrees not to pay the babysitter in cash at the end of the booking/shift. Babysitters are paid employees of Babysitters on Demand.
2.6. Upfront Fees: All fees (including sourcing and admin fees) must be paid upfront to Babysitters on Demand to confirm your booking.
2.7. Payment Options: Payment must be made via direct deposit or our credit card payment system (Stripe), with details provided upon invoice issuance.
2.8. Safety and Accommodation: The Client agrees to provide an occupationally safe and hygienic environment for our babysitters, carers, and nannies. For live-in positions, suitable accommodation and household insurance must be provided.
2.9. Feedback: If negative feedback concerning the Client accumulates, Babysitters on Demand reserves the right to cease providing babysitters or nannies.
2.10. Extension of Placements: The Client must notify the agency immediately of any extension of a temporary placement, and additional fees may apply.
2.11. Third-Party Introductions: The Client must inform the agency if a babysitter has been introduced via a third party. Failure to do so may result in full placement fees.
2.12. Confidentiality: The Client must keep confidential the identity of babysitters and the contents of related documents and communications. Disclosing this information to third parties may result in fees if those third parties subsequently employ the babysitter.
2.13. Exclusive Bookings: Babysitters are not permitted to make bookings exclusive of the agency. Sharing such information may lead to contract termination.

3. Pricing
3.1. Currency: Payments are in Australian Dollars.
3.2. Upfront Payment: All fees, including sourcing and admin fees, must be paid upfront to Babysitters on Demand to secure your booking.
3.3. Booking Fees: One-off babysitting bookings incur a non-refundable booking fee.
3.4. Fee Refund: Before and after school care, regular babysitting, and nanny roles incur a booking fee, refundable with a 15% deduction if placement is unsuccessful.
3.5. Individual Quotes: Fees are individually quoted based on your requirements. Detailed pricing can be found on our website.
3.6. Confirmation: Bookings and care are confirmed when the Client confirms in writing, which must be received by Babysitters on Demand.

4. Cancellation Policy
4.1. Cancellation: Cancellation within 8 hours of the start time incurs a fee equivalent to 3 hours of the sitter’s time and the booking fee. Cancellation with more than 8 hours’ notice incurs the same fee. Cancellation with 24 hours’ notice results in a full refund, less the booking fee.
4.2. Employee Cancellation: If an employee cancels before the start date, we will endeavor to find a suitable replacement, but we cannot guarantee it.
4.3. Holiday: If an employee goes on holiday, we will attempt to find a replacement, but we cannot guarantee it.
4.4. Termination: Babysitters on Demand may immediately cancel services if our staff is mistreated, subjected to an unsafe environment, or harmed.

5. Guarantee
5.1. Service Guarantee: While we endeavor to meet your request, we cannot always guarantee the availability of a babysitter, carer, or nanny.
5.2. Replacement: We strive to provide the same babysitter, carer, or nanny unless circumstances such as illness or leave require a suitable replacement.

6. Liability
6.1. Background Checks: We conduct thorough background checks on our babysitters, including first aid, national police clearance, working with children checks, and visas. We will inform the Client of the status of these documents.
6.2. Limitation of Liability: We do not accept liability for any loss, damage, or expense, irrespective of how it may occur. The Client indemnifies Babysitters on Demand against all actions, claims, losses, and damage.

7. Privacy and Confidentiality
7.1. Data Privacy: We do not sell or rent Client personal information. We may release information to comply with the law, police investigations, or to protect our rights or others.
7.2. Data Security: We ensure the confidentiality of personal data in compliance with the Australian Privacy Act 1988.

8. Warranties
8.1. Content Quality: We make no warranties or representations about the quality, accuracy, or completeness of our site’s content.
8.2. Site Availability: We strive to ensure 24-hour availability, but we do not guarantee uninterrupted access to our site.

9. Disputes
9.1. Mediation: We prefer to resolve disputes through mediation. Please contact us at info@babysittersondemand.com.au with full details.

10. COVID-19/Illness
10.1. Health and Safety: Clients must follow WHO guidelines regarding COVID-19. If you or your child experience symptoms or have been exposed to the virus, please contact us to discuss further or cancel your booking.
10.2. Child Illness: If a child becomes unwell during a booking, we will contact the Client for immediate action.
10.3. Child Removal: Our sitters will not remove a child from the premises without the Client’s permission, except in emergencies involving emergency services.

11. Governing Law
11.1. Jurisdiction: These Terms and Conditions are governed by the laws of the state of Western Australia. Users submit to the non-exclusive jurisdiction of the Courts of that state.
11.2. Location: Babysitters on Demand is owned and registered by Lia Ursich, trading as Babysitters on Demand, located in PERTH, WA.

Babysitters on Demand reserves the right to change these Terms and Conditions at any time.

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